Refund policy

At HangIt, every piece is carefully crafted, inspected, and packaged to ensure it reaches you in perfect condition.
Because our products are limited collectibles, we apply the following return and refund policy:

Returns

We accept returns only in the following cases:

  • The item arrives damaged

  • The item is defective

  • You receive a wrong product different from your order

To be eligible for a return:

  • The issue must be reported within 48 hours of receiving the order

  • The product must be unused, in its original condition, and with original packaging

  • Clear photos or videos showing the issue are required

Returns requested for reasons other than the above (change of mind, preference, or display choice) are not accepted.

Refunds

Once your return is received and inspected:

  • Approved refunds will be processed through the original payment method

  • If payment was made via Visa or ValU, the refund will be handled according to the payment provider’s processing time

Refunds do not include shipping fees unless the return is due to an error on our side.

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned or refunded:

  • Limited or special editions

  • Items damaged due to improper handling after delivery

  • Orders placed with incorrect shipping details provided by the customer

Shipping Issues

If your order arrives with visible damage:

  • Please do not accept the shipment

  • Or document the damage immediately upon delivery and contact us

Contact Us

For any return or refund requests, please contact us at:
📩 gethangit@gmail.com
Include your order number and clear photos/videos of the issue.

HangIt reserves the right to refuse returns that do not meet the conditions above.